This Refund & Cancellation Policy explains when and how you can cancel an order or request a refund for purchases made on OptimityFX. By completing a purchase you agree to the terms below. This policy should be read together with our Terms & Conditions.
1. Digital Products (LUTs, Presets, Templates)
Digital products are delivered instantly and are consumed on download. Because they cannot be returned once accessed, all sales of digital products are final and non-refundable after the download link has been issued or the file has been accessed.
Exceptions — we will issue a full refund if: (a) the file is corrupt, missing or cannot be downloaded and we are unable to provide a working replacement within 7 days; or (b) the product was charged in error or you were billed more than once for the same item.
2. Cancellations
You may cancel an order before the download link has been issued by emailing us. Digital products are fulfilled immediately at checkout and therefore cannot be cancelled once the download has been delivered, subject to the exceptions above.
Looking for our course refund terms? Online courses are now offered separately at academy.optimityfx.com, which has its own refund policy.
3. How to Request a Refund
Email hello@optimityfx.com from the address used at purchase, with your order ID and the reason for the request. We aim to respond within 3 business days.
4. Refund Processing & Timeline
Approved refunds are credited to the original payment method via our payment partner. Once approved, refunds are typically processed within 5–7 business days; the time for funds to appear depends on your bank or card issuer.
5. Contact
Questions about this policy? Email us at hello@optimityfx.com or call +91 70012 02156.